Terms & Conditions
Last updated: September 7, 2026
These Terms & Conditions of Use ("Terms") are entered into between you and Aluna Colombian Culture LLC, a limited liability company organized under the laws of the State of Florida, United States ("Aluna", "we", "us", "our"). By using and accessing this website and Aluna's sales-by-phone services (the "Services"), you agree to these Terms, as well as to any modifications Aluna may issue and to all applicable laws and regulations.
BY USING THE SERVICES, YOU AGREE AND SHALL BE DEEMED TO BE BOUND BY THESE TERMS AND OTHER APPLICABLE POLICIES. If you do not wish to be bound by these Terms or policies, do not use the Services.
Among other things, the Services provide information about various products and the opportunity to obtain additional information or to purchase them. These Terms do not supersede the purchase conditions of any product, except as expressly provided herein.
1. Changes to the Terms
Aluna reserves the right, at any time and without prior notice, in its sole discretion, to revise these Terms or to impose new conditions with respect to access to or use of the Services. Such revisions and additions will be effective immediately upon posting to the Services. You are responsible for reviewing these Terms periodically. Any access to or use of the Services after notice of revisions or additions shall constitute your acceptance of such revisions or additions.
2. Termination
These Terms are effective until terminated by Aluna. Aluna may terminate them without prior notice and at any time with respect to any of the Services. Upon termination, you shall no longer be authorized to access those Services, and the restrictions imposed on you with respect to content, and the disclaimers, indemnities and limitations of liability set forth in these Terms shall survive termination.
3. Compliance with Laws
You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of the Services and your purchase of products through them. You must be at least 18 years old to use the Services.
4. Content
The texts, images, photographs, graphics, logos, illustrations, descriptions, data and other material provided by Aluna in or through the Services, as well as their selection, assembly and arrangement, are collectively referred to as the "Content".
The Content may contain errors, omissions or typographical errors, or may be out of date. Aluna may change, delete or update any Content at any time and without prior notice. Unless expressly stated, all Content is protected by copyright, trademarks, service marks and other proprietary rights owned by Aluna or by third parties that have licensed their use to Aluna.
You may view and use the Content solely for your personal information and to shop on the Services, and for no other purpose. Except as provided above, Aluna does not grant you any right to use, reproduce, copy, modify, transmit, display, publish, sell, license, create derivative works from, publicly perform or distribute by any means any part of the Content.
5. Links to Third-Party Sites
Links to other websites operated by third parties do not constitute sponsorship, endorsement or approval by Aluna of the content, policies or practices of such sites. Linked sites are not operated, controlled or maintained by Aluna, and Aluna is not responsible for their availability, content, security, policies or practices. Links are provided for your convenience only, and you access them at your own risk.
6. Prices and Orders
All prices displayed on the Services are expressed in U.S. dollars (USD). Aluna may, at its discretion, limit delivery to addresses within the United States and Colombia. Aluna will add shipping and handling charges and applicable sales tax. Shipments to Colombia are dispatched from our workshop in Colombia, and customs duties and tariffs are covered by Aluna. Products and services offered on this site are available while supplies last.
Receipt of an order confirmation does not constitute Aluna's acceptance of the order. Verification of information and approval may be required before acceptance of an order. Aluna reserves the right, at any time after receipt of your order, to accept or reject your order, or any part of it, even after receipt of a confirmation, for any reason. Aluna reserves the right to limit the order quantity of any item and to refuse service to any customer without prior notice.
Payment is processed through the Square payment gateway. As a third party, Square securely handles your card data; we do not store your card data in our systems. Applicable Florida sales tax will be added to orders.
7. Disclaimer of Warranties on the Site and Content
ALUNA MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER WITH RESPECT TO THE SERVICES OR ANY LINKED SITE OR ITS CONTENT, INCLUDING THE AVAILABILITY OF ANY SITE OR OF THE CONTENT, INFORMATION AND MATERIALS ON IT, OR THE ACCURACY, COMPLETENESS OR TIMELINESS OF SUCH CONTENT, INFORMATION AND MATERIALS. ALUNA DOES NOT WARRANT OR REPRESENT THAT YOUR ACCESS TO OR USE OF THE SERVICES OR ANY LINKED SITE WILL BE UNINTERRUPTED OR FREE OF ERRORS OR OMISSIONS, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR ANY LINKED SITE ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS.
WITHOUT LIMITING THE FOREGOING, ALL CONTENT PROVIDED ON OR THROUGH THE SERVICES IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Consult your local laws for restrictions or limitations on the exclusion of implied warranties.
IN NO EVENT WILL ALUNA, ITS SUPPLIERS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, ARISING IN ANY WAY FROM ACCESS TO OR USE OF, OR THE INABILITY TO ACCESS OR USE, ANY OF THE SERVICES OR ANY LINKED SITE OR ITS CONTENT.
8. Products, Warranty and Returns
Aluna offers handmade jewelry inspired by Colombian pre-Columbian heritage. Pieces are handcrafted in Colombia in pewter or bronze plated in 24k gold, as well as with natural stones and raw emerald. Since pieces are handmade, each one is unique: the specific materials, dimensions and characteristics of each piece are described in its corresponding technical sheet and may vary slightly from piece to piece.
All of our pieces are covered by a manufacturing warranty. The warranty does not cover damage caused by improper use, knocks, drops, exposure to chemicals, or natural wear over time. If you are not satisfied with your purchase, contact us at info@alunabrandco.com and we will do our best to ensure your satisfaction.
ALUNA MAKES NO REPRESENTATION OR WARRANTY WHATSOEVER WITH RESPECT TO ANY PRODUCT OR SERVICE SOLD. EXCEPT AS EXPRESSLY STATED HEREIN, ALUNA EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND. IN NO EVENT SHALL ALUNA'S LIABILITY EXCEED THE PRICE YOU PAID FOR THE PRODUCT OR SERVICE THAT IS THE SUBJECT OF THE CLAIM.
9. Indemnification
You agree to defend, indemnify and hold harmless Aluna, its suppliers and its affiliates and related entities and their respective directors, officers, employees and agents, from and against all claims, losses, damages, liabilities and costs (including, without limitation, reasonable attorneys' fees and court costs) arising out of or relating to your breach of these Terms or your access to or use of the Services.
10. User Communications and Submissions
Unless expressly stated otherwise in these Terms or the Privacy Policy, any communication or material you transmit to Aluna through the Services by email or otherwise, including, without limitation, images, photographs, questions, comments, suggestions or the like, will be treated as non-confidential and non-proprietary and may be used by Aluna, including, without limitation, its reproduction, modification, disclosure, transmission, publication and posting, and for advertising, promotional or publicity purposes in any medium without the need for permission, consent, payment or other additional consideration, except as prohibited by law. In addition, Aluna is free to use any ideas, concepts, know-how or techniques contained in any communication you send us for any purpose.
11. General Provisions
These Terms constitute the entire agreement of the parties with respect to their subject matter. Aluna's failure to enforce any breach shall not be deemed a waiver of any prior or subsequent breach. If any provision of these Terms is illegal, void or, for any reason, unenforceable, such provision shall be deemed severable from the Terms and shall not affect the validity and enforceability of the remaining provisions.
Aluna shall not be liable for any failure or delay in performance caused by any act beyond its reasonable control, including, without limitation, acts or omissions of third parties, unavailability of supplies, equipment failures, wars, strikes, lockouts, fires, floods or any other force majeure event, any law, regulation or ordinance, or delays, unavailability, errors or other failures of the internet or other data networks.
These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws provisions. The exclusive jurisdiction for any action or proceeding arising out of or relating to these Terms, the use of the Services or any order placed or product purchased through them shall be the state or federal courts located in the State of Florida.
12. Contact
If you have any questions about these Terms & Conditions, contact us at info@alunabrandco.com or by phone at +1 (305) 555-0199.